Here
is a list of Questions and Answers often asked.
Q. How long will it take for my package to arrive?
A. There are two shipping options. The first is regular airmail
sent from the Israeli post office. The second is Express 5-7 days mail via EMS service of the Israeli post office. We ship within7business days of placing your order
For
packages going to North America:
If
you did not send your package via EMS, it will be sent out once
a week usually on Thursday or Sunday from Jerusalem registered airmail. It should take 3-4 weeks
for the package to arrive.
For
packages going to Europe:
If
you did not send your package via EMS, it will be sent out within
one week of your order regular airmail from the Israeli post
office here in Jerusalem. It should take 1
1/2-3 weeks for the package to arrive.
For
packages going to South Africa, Australia or other countries:
If
you did not send your package via EMS, it will be sent out within
one week of your order regular airmail from the Israeli post
office here in Jerusalem. It should take 3-5
weeks for the package to arrive.
For
packages sent via EMS:
Your
package will be sent out within one week of placing the order. It should take 5-7 business days to arrive from the
day the package was sent.
Q. How do I get my package sooner?
A. Just make sure you pick the best shipping option for you.
Q. What is your refund policy?
A. We offer a full 30 day refund not including the shipping cost from Jerusalem, Israel to your location. You must also pay for the return shipping.
-
Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error: up to 50% of item's price.
-
Any item in original condition that is returned more than 30 days after delivery: 80% of item's price.
Q. What kind of co-op are you?
A. We are a unique concept on the Internet. We are an
artists' co-op online. Our website is a virtual shared showroom.
The advantage of a co-op to you is that you get a great selection
and you buy direct from the artist. We provide that advantage
to you and more with our growing website!
Q. So, how does this work?
A. When
you place an order on the site your money is deposited in our
business account in the US. We then take your dollars out over
here in shekels. Each artist receives the full price they are
asking for each item they are selling on the site. Then the
orders are packed once a week and shipped out all over the world.
Q. How can I trust you? You're over there in Jerusalem
and I'm over here!
A. We have been around for over 11 years now and had over
10,000 customers buy from us in that time. We occasionally
sell pieces on eBay. You can see our user comments on eBay
by clicking
here. Also we are PayPal verified which you can check
by
clicking
here. Our reputation numbers on PayPal are outstanding! (You'll need to log in to your PayPal account to see them).
If you are placing a bulk order and would like the e-mail
or phone number of other customers who have placed bulk orders
and received their artwork without any problems, please contact
me at sales@jerusalemeverything.com and I will forward you the information.
Q. I really want to help out the Israeli
economy. How does buying from you help?
A. Outside of moving here, there is just about
no better way to support the local economy.
Every dollar you spend on the site is guaranteed to be
spent over here. When you make a purchase on the site, we take
the money out of the local ATM and then pay our Bezek (phone company)
bills, Arnona (city taxes), eat lunch at the local falafel stand,
buy Titulim diapers and Bamba snacks for our kids, and use the
money to live off of. Your money is going directly, 100% into
the Israeli economy.
More facts about us:
- We are located in Jerusalem, Israel which means you are
buying artwork made in Israel and shipped from here. You will
be directly supporting the Israeli economy through your purchase.
- All of our artwork comes direct from the artists' studios
so we sell direct to you, not through a distributor. Therefore,
you'll find better prices on our site than you would outside
of Israel.
- We have sold to more than 10,000 individual customers therefore
you can know your piece will be sent to you. You can have
piece of mind knowing once you've placed and order, it will
be sent out.
- Everything on the site (outside of the prints) is handmade
so each piece is unique and one of kind. You can tell your
friends that no one else has a piece like this.
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